Thought Leadership Publications Lawless Research conducts original research to identify important industry trends and position tech companies as thought leaders. Twilio 2024 Consumer Preferences Deloitte 2024 Future of B2B Sales Twilio 2024 State of Nonprofit Digital Engagement Deloitte 2024 Contact Center Report Deloitte 2024 Personalization Report Deloitte 2024 B2C Commerce Twilio State of Customer Engagement 2024 Hakkoda 2024 State Of Data Report TRM 2023 Tackling Crypto Crime Deloitte 2023 B2B Commerce Trends Deloitte 2023 GenAI in Content Marketing Deloitte 2023 State of Social Charticle Deloitte 2022 Embrace Meaningful Personalization to Maximize Growth Samsara 2023 State of Connected Operations Twilio 2023 State of Customer Engagement Report Deloitte 2022 Connecting Marketing KPIs to Business Objectives Deloitte 2022 A Model Approach to Improving Marketing Metrics Deloitte 2022 Expanding Your Marketing Measurement Capabilities Twilio Conversational Messaging 2022 Deloitte 2022 Workforce Experience Research Study Airtable 2022 Benchmarks for Product Teams Samsara 2022 The State of Connected Operations Twilio 2022 State of Customer Engagement Report Twilio.org State of Nonprofit Digital Engagement Report 2022 Confluent 2022 Data in Motion Airtable Marketing Trends Report 2022 Airtable 2021 Retail Outlook Report Deloitte and Twilio 2021 Close the trust gap to unlock business value and improve customer engagement Twilio State of Customer Engagement 2021 Cherwell 2020 The Virtuous Circle of Digital Transformation Tessian 2020 Securing the Future of Hybrid Working Twilio COVID-19 DigitalEngagement Report HackerRank 2020 Developer Skills Report Twilio Global Study Consumer Engagement Best Practices for 2020 Factual 2019 Location-Based Marketing Report Cherwell 2019 Work Process Integration ServiceNow Gen Z and the Future of Work 2019 ServiceNow Workflow Quarterly HackerRank 2018-2019 Women-In-Tech Report Research Insights Drive Success HackerRank Tech-Recruiting Report 2018 Twilio Bridging the Communication Divide 2017 TeleSign Customer Communications Report 2017 ServiceNow State of Work At the Breaking Point 2017
